Built to be fun, and built to be put down

CoinCrate is a real-money gambling service for adults 18 and over. Gambling should be entertainment you can afford — never a way to make money or escape a problem. These tools help you keep it that way, and they are always a click from your account.

Your controls

Limits, breaks, and exclusion

Deposit limits

Cap how much you can deposit per day, week, or month. Lowering a limit takes effect immediately; raising one takes effect after a cooling delay, so a limit set in a calm moment holds in a heated one.

Loss & wager limits

Set a ceiling on how much you can lose or stake over a period. When you reach it, play pauses until the window resets — your budget decides, not the moment.

Session reminders

Choose a session length and get a clear on-screen reminder of how long you have played and where you stand, so time never quietly gets away from you.

Cool-off

Take a short, fixed break — from 24 hours up to six weeks. Your account is locked to play for the period you choose and reopens automatically afterwards.

Self-exclusion

Step away for six months or more. During self-exclusion you cannot deposit or play, and we will not target you with promotional messages.

Reality check on the odds

Every crate publishes its drop odds up front, and the house edge is inherent to the game. No pattern of play changes the published probabilities — knowing that is part of staying in control.

A 60-second self-check

Six honest questions

This is not a diagnosis — it is a prompt for reflection. If you answer "yes" to two or more, it is worth setting a limit, taking a cool-off, or talking to someone. The tools above are there for exactly this.

01 Have you spent more time or money on play than you meant to?
02 Have you chased losses by depositing again to win money back?
03 Have you gambled with money set aside for bills or essentials?
04 Have you hidden how much you play from people close to you?
05 Have you felt restless or irritable when trying to cut back?
06 Have you played to escape stress or low mood rather than for fun?

Getting support

Talk to someone

If play has stopped feeling like a choice, reach out. Our support desk can set limits, apply a cool-off, or start a self-exclusion on your account right away — and independent, confidential help is available in most jurisdictions.

Helpline — confirmed at launch

CoinCrate support

[email protected]

We respond to every limit, cool-off, and self-exclusion request, and can act on your account directly.

Independent help

Jurisdiction-specific helpline

A named, confidential problem-gambling helpline for your region is confirmed and listed here before CoinCrate accepts real play. Until then, our desk points you to the right local service.